We are committed to protecting your personal information, and only using it legally and responsibly.
This privacy statement discloses the privacy practices for www.northcarecharity.org - the website of NorthCare Charity. It applies solely to this website; links within this site to other websites are not covered by this privacy statement.
Who are we?
NorthCare Charity helps the Northern Care Alliance (NCA) NHS Group deliver outstanding care across Bury, Oldham, Rochdale and Salford by funding innovative equipment, education, research and wellbeing activities. You can find out more via our What we do page.
Our registered charity number is 1049226.
You can contact us any time via the details on our Contact us page.
What information we collect
- Information you give us. For example, when you register your fundraising interest, sign up to our newsletter, register for an event, engage with our social media or blogs, make a donation to us, or otherwise provide us with personal information. When you register, we’ll ask for personal information, like your name, email address and telephone number, which we’ll store on our secure database so we can contact you.
- Publicly available information. We may obtain contact information for policy development and campaigns from publicly available sources such as websites, the Houses of Parliament, media publications, and central and local government websites. We will always be honest with you about where we have obtained information and will not store personal details without your consent.
We do not usually collect ‘sensitive personal data’ about our supporters, such as information about your health, unless there is a clear reason for doing so. This could be for participation in a sporting event or similar fundraiser where we need this information to ensure that we provide appropriate facilities or support to enable you to participate safely.
Debit and credit card information
If you use your credit or debit card to donate to us, or pay for a registration, over the phone or in person, we will ensure this is done securely and in accordance with the Payment Card Industry Data Security Standard. You can find out more via PCI DSS standards.
Only staff authorised and trained to process payments will take your donation.
How we use your information
We will only use your information in accordance with what you have agreed to. For example we may contact you regarding your interest to support NorthCare Charity or to support you with any fundraising queries you may have.
We will ask for consent to contact you and you will have the option to choose how you would like to be contacted (e.g. by phone, post, email or text). These options are made clear on our registration forms, but you always have the opportunity to change your contact preferences at any time by contacting us.
Occasionally, we may need to contact you for administration purposes, where prior consent to contact you has not been possible. For example we may contact you regarding a donation you have made so we can process it correctly.
Your information as a supporter or donor will be used to identify and record the correspondence and developing relationship with you, as well as ensuring we can thank you for your support and process any gift aid (with your further permissions).
We may add publicly available information to the personal information you provide us to help create a profile of your interests, preferences and level of potential donations so we can contact you in the most appropriate way and with the most relevant information.
We also use your information to prevent fraud and money laundering. For example we may assess your personal information for the purposes of credit risk reduction or fraud prevention, such as ‘unauthorised fundraising’ in the charity’s name.
With your permission, we will contact you to keep you up to date with stories from our care organisations, upcoming campaigns, promotions of organised events or to communicate ways in which you can get involved and support us further. You can opt in to receive this information via any of our registration forms and change your preferences any time by clicking on the ‘unsubscribe’ button at the end of our email bulletins or by emailing firstname.lastname@example.org.
Keeping your information secure
The security of the data and personal information we store is important to us. We follow strict procedures and make sure any transfers of information are carried out securely, in accordance with best practice, and in compliance with Data Protection regulations.
Your information will be stored on our secure database for as long as required in accordance with legal requirements and tax and accounting rules. When your information is no longer required we will ensure it is disposed and destroyed in a secure manner. Should we wish to use your information for any other purposes then we will contact you to ensure you give consent before we do so.
All our staff and data processors who have access to personal information are legally obliged to respect the confidentiality of the personal information of our supporters, volunteers, staff and all those who engage with us.
Sharing your information
We will not sell any of your details to third parties.
We may share information with our financial and legal advisers for the purposes of obtaining advice and protecting our legal rights. Again, we will ensure that a sufficient guarantee about their security measures is in place.
If you sign up to take part in an event through a corporate partnership with your employer, limited depersonalised information may be shared about your involvement with them.
At NorthCare Charity, we like to use photos/videos of the public, patients and staff in our publicity, publications and online media, but it is important that people who give their consent to be photographed/videoed understand what this means and how we intend to use their image/video.
Wherever possible, we will try our best to provide you with a photo/video consent form to sign, detailing exactly how we will use your image. If you have had your photograph/video taken by a NorthCare Charity representative or at one of our events, and not been provided this form, you can request it by emailing email@example.com.
Due to the nature of large public events, it will not be possible for us to collect individual consents. However, we will make it clear through our promotion prior, during, and after an event where a photographer, videographer or media have been present and where those images will appear.
Photographs/videos will be held securely in our photo/video library for up to three years and will not be passed on to any third party, unless specifically mentioned (i.e. for press or marketing purposes). If you have signed a consent form, this will be stored securely in our library alongside your photo/video.
If you are a patient, refusal to consent will not affect your clinical care.
NorthCare Charity does not have access to any patient information, therefore if your personal health circumstances change and you would like to withdraw consent for your photo/video to be used, you, a family member or the person responsible for your estate must contact the charity via firstname.lastname@example.org.
Editing and deleting your information and preferences
If you would like to change your preferences, update the details we hold about you, or have your information forgotten, please contact us via email@example.com.
Under the Data Protection Act 1998 you have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We require you to prove your identity with two pieces of approved identification.
NorthCare Charity reserves the right to change the terms of this policy at any time without notice. It is the responsibility of users to check this privacy statement regularly. By continuing to use our website you will be deemed to have accepted such changes.
Complaints, compliments or comments
We welcome your views about anything we have done, failed to do, or do well. Your comments enable us to learn and continuously improve our services. Please get in touch via our quick enquiry form.
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We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this and we will make it clear when we collect personal information and will explain what we intend to do with it.
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